General conditions

These conditions are concluded between, on the one hand, the company European Union of Gold scri (for the Klaus Duffy brand) and, on the other hand, people wishing to make a purchase via the Klaus Duffy website http: // www.klausduffy.com, hereinafter referred to as "the customer". The customer declares to have read these general conditions of sale before placing his order. The validation of his order is therefore acceptance without restriction or reservation of these general conditions of sale.

 

ARTICLE 1- FIELDS OF APPLICATION

These general conditions apply to all customer orders relating to products offered for sale via the Online Store.

 

ARTICLE 2 - ORDER

Before submitting his order, the customer has the possibility to check his selection as well as the total price of his order and to correct any possible entry errors. By placing an order, the customer acknowledges having read and accepted these General Conditions. The European Union of Gold scri company will acknowledge receipt of the order electronically, after validation of the latter. The sale is considered final only after the sending to the customer of the confirmation of the order by the company European Union of Gold scri specifying the dispatch of the articles. Only the value of the items shipped will be debited with the transport costs. Although we do our best to reflect the characteristics, materials and colors of our items in the Online Store as best as possible, we cannot guarantee that their actual appearance will exactly match their appearance on screen. If certain products appearing in our Online Store are not available, are displayed at an incorrect price or if their description is incorrect, we will not be obliged to sell them to you. We will inform you in case of unavailability of the ordered products. In addition, the European Union of Gold scri company will be entitled to refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.

 

ARTICLE 3 - PRICE OF ITEMS

The price of the items is inclusive of all taxes. The European Union of Gold scri company may modify the prices indicated on the Online Store site at any time and without notice. However, the prices thus modified will only be applicable to new orders and not to those which have already been accepted.

 

ARTICLE 4 - TERMS OF PAYMENT

Payment for customer purchases is made by credit card. The customer's bank card is debited when the order is prepared. All credit card holders are subject to validation and authorization checks carried out by the issuing body. If this body refuses the payment authorization, the European Union of Gold scri company will not accept the customer's order. In such a case, the European Union of Gold scri company will not be liable for any delay or refusal of delivery and will not be required to inform the customer of the reason for this refusal. The European Union of Gold scri company is not responsible for the costs which are charged by the issuing body or the customer's bank, on the occasion of payment by credit card of the customer's order.

 

ARTICLE 5 – DELIVERY

Orders will be delivered to the delivery address indicated by the customer on the order form, in accordance with what is indicated beforehand. European Union of Gold scri cannot be held responsible if the said address is incorrect. It is understood that no delivery can be made to hotels, business addresses, or PO boxes. The delivery of the items will take place at the customer's address after registration of payment for the amount of the order. Any deadlines communicated by the European Union of Gold scri company will only be indicative. If, upon delivery, the exterior appearance of the package is not perfect, the customer will open it in the presence of the carrier in order to check the condition of the item. In the event of damage to the article, the customer will detail them precisely on the delivery note. From the moment the customer has received his article, he bears all the risks of damage or loss of the article. In the case of multiple orders, the European Union of Gold scri company reserves the right either to deliver the items separately or to deliver only part of the order.

 

ARTICLE 6 - EXCHANGE

The European Union of Gold scri company wishes to offer its customers the possibility of exchanging the items delivered under the conditions described below. The customer may, at his option, within seven days of the delivery date, proceed with the exchange. The customer may return the delivered items, in their original packaging, complete by ensuring they are properly protected and accompanied by the receipt and the packing slip. It will be up to the customer to provide proof of this return, which supposes that the articles must be returned by registered mail, or by any other means giving a certain date, the return costs remaining the responsibility of the customer. Any new delivery can only take place after receipt by the European Union of Gold scri company of the items returned by the customer. Items returned incomplete, spoiled, damaged, deteriorated or soiled by the customer will not be exchangeable. In the event of an exchange of items, the initial sale will be resolved. Payment for the new sale will be made by offsetting with the amount of the previous sale, it being understood that any overpayment will be the subject of a credit in favor of the customer. The European Union of Gold scri company reminds the customer that the cost of returning the articles remains the responsibility of the customer, except in the event that the European Union of Gold scri company has delivered an article to the customer in error or if the article in item is damaged or defective. The exchange will only take place upon receipt of the article by the company European Union of Gold scri In the event of abnormal or abusive exchanges, the European Union of Gold scri company reserves the right to refuse any subsequent order.

 

ARTICLE 7 - COMPLAINTS – INFORMATION

 For any information, complaint or question relating to the conditions of sale set up by the European Union of Gold scri company or to the products themselves, customers should send an email to info@klauseduffy.com

 

ARTICLE 8 - RESPONSIBILITY

For all stages of access to the site, the ordering process, delivery or subsequent services, the European Union of Gold scri company only has an obligation of means. The European Union of Gold scri cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any qualified fact. force majeure, in accordance with case law. The articles are transported by the usual postal services or by carrier. The European Union of Gold scri company therefore declines all responsibility in the event of an excessively long delivery time due to postal services or means of transport, as well as in the event of loss of the items ordered or of a strike. The risks of transport are borne by the customer, who must submit requests for use to the postal services or to the carrier.

 

ARTICLE 9 - DATA PROTECTION - RESPECT FOR PRIVACY

The Seller collects personal data concerning Customers, which are communicated to him on the site. In this way, the customer guarantees that he is using his real identity and that the information he provides is real, correct, complete and current at the time he communicates it. He undertakes not to disclose this data to third parties. These are confidential. They will only be used by its internal services for the processing of Orders or in order to strengthen and personalize communication, in particular through newsletters / emails as well as as part of the personalization of the site according to the preferences observed by Customers. . The Seller therefore does not sell, market or rent information about Customers to third parties. In the event of transfer or use by third parties of personal data, the Seller undertakes to inform the Customer beforehand in order to enable him to exercise his right of objection. The Seller may also provide consolidated statistics relating to its Customers, its sales, the structure of exchanges and information on the site to trusted third parties, but these statistics will not contain any personal data. This article cannot, however, prevent the sale or transfer of activities to a third party. In accordance with applicable European and national legal provisions, the Customer may exercise his right to access the file and his right to rectify information concerning him. He can exercise his right to delete information concerning him by mail to the following address: European Union of Gold scri (Belgium). The Site uses the use of cookies. The cookie is a computer file, stored on the hard drive of the Client's microcomputer. Its purpose is to report a previous visit by the User or the Customer to the Site. Cookies are, among other things, used by the Seller in order to personalize the service offered to the Customer. The Customer retains the possibility of refusing cookies by configuring his Internet browser. He then loses the possibility of personalizing the service provided to him by the Seller. Certain web pages on the Site may sometimes contain electronic images or “web beacons”, which are used to count the number of visitors to the page. These web beacons can be used with some of the Seller's partners, in particular to measure and improve the effectiveness of certain actions. The information obtained via these tags simply makes it possible to collect statistics on the number of visits to certain pages of the Site, in order to better serve Customers. .

 

ARTICLE 10 - INTELLECTUAL PROPERTY RIGHTS

The Klaus Duffy brand as well as all trademarks, figurative or not, and all other brands, trade names, service marks, illustrations, images, logos, registered or unregistered designs, copyrights and patents ( hereinafter "the Intellectual Property Elements"), appearing on the products, in the Online Store, on all accessories or packaging, whether registered or not, are and remain the exclusive property of European Union of Gold scri Any reproduction, complete or partial, modification or use of the Intellectual Property Elements, for any reason whatsoever or on any medium whatsoever, is strictly prohibited without the written consent of the European Union of Gold scri company, express and prior. . This prohibition also applies to any combination or use associated with any other brand, symbol, logo or, more generally, to any distinctive sign intended to compose a logo. Any simple or hypertext link is strictly prohibited without the express written consent of the European Union of Gold scri

 

ARTICLE 11 – NULLITY

 In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or by a court decision, this can in no way affect the validity and compliance with these general conditions of sale. The General Conditions and the order summary sent to the User form a contractual whole and constitute the entire contractual relationship between the Parties. In case of contradiction between these documents, the General Conditions will prevail.

 

ARTICLE 12 - AMENDMENTS TO THESE GENERAL CONDITIONS

European Union of Gold scri reserves the right to modify these general conditions at any time. The customer, and any sales contract, will be subject to the version of these general conditions in force at the time the customer places his order.

 

ARTICLE 13 - FORCE MAJEURE

The European Union of Gold scri cannot be held responsible for any delay or failure in the performance of its obligations under these General Conditions, if this delay or failure is attributable to a cause beyond its control. ARTICLE

 

14- CONTACT AND SETTLEMENT OF DISPUTES

In case of questions about his purchase, the User has the possibility to get in touch with the European Union of Gold scri company via the e-mail address: info@klausduffy.com The European Union of Gold scri company undertakes to get back to the User within a maximum period of 60 working days with a response to his request.

ARTICLE 15- APPLICABLE LAW AND COMPETENCE

These conditions are subject to Belgian law. In the event of a dispute, Belgian law applies and only the courts of the judicial district of Brussels are competent.

 

ARTICLE 16 - DURATION

These conditions apply throughout the duration of the online services offered by the company European Union of Gold scri.